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#Itil audit checklist serial number#
Verification includes routine checks that are part of other processes (for example, verifying the serial number of a desktop PC when a user logs an incident). The process can be conducted manually, or by using automated inventory and discovery tools. Verification and auditing is responsible for ensuring that information in Configuration Management is accurate and that all Configuration Items (CIs) are identified and recorded in Configuration Management.
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Develop > Processes and Best Practices > Configuration Management Workflows > Configuration Verification and Audit (process ST 3.5) Configuration Verification and Audit (process ST 3.5)